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Learning & Development Manager

at Central Office



  • Learning & Development Manager
  • Enjoy Learning new things and share it to other people
  • Full time / Permanent
  • Bangkok - Empire Tower Sathorn


This role is all about optimizing, developing, motivating and retaining high performing and happy team members – from defining a centralized training calendar across all departments, designing materials, delivering training and supporting managers with succession planning, through to creating and maintaining a dynamic workplace culture that supports the achievement of results for Virgin Active in Thailand in particular focused around “Customer Experience”


Overall responsibilities:

1. Learning & Development

  • Determine training competencies and scope needs for team member in club and Active Central
  • Define, communicate and manage a cross-department, centralised training calendar
  • Design, develop and update training materials including NOPs for FOH
  • Source training  partners where needed
  • Manage training plan for club launch and establish regular training calendar
  • Organise all aspects of training session (attendees, venue, set-up, catering, day requirements)
  • Deliver training sessions, seek feedback from participants and communicate action plans
  • Update training register to track training module completion and prepare training stats for regular internal analysis
  • Update induction approach
  • Review succession pipeline and support managers to identify gaps
  • Support launch of new clubs, training plans and delivery
  • Organise all training report as government required

2. Customer Experience

  • Support Customer Experience strategy across all departments
  • In club services management support of requirements, tranlastion and testing 
  • Monitor service across all departments
  • Conduct Quarterly audits (Service & MJ audit across the club)

3. Other Bits and Pieces

  • Help to create an environment where all team members are encouraged to both enjoy themselves at work and make a real contribution to the success of the business as a whole.
  • Be fully involved in the creation of a fun, lively and creative atmosphere
  • Submit any original ideas (no matter how bizarre) to promote fun and support retention of members
  • Be the finest ambassadors of Virgin Active at all times
  • Demonstrate behaviours in line with Virgin Active's standard of conduct at all times
  • Follow the company WH&S policies and ensure necessary duties carried out
  • Respond to emergency situations and injuries as appropriate
  • Proactively take the lead on own professional development
  • Attend essential training to keep required qualifications up to date (training will be provided) and notify manager if any required qualification is due to expire
  • Carry out other reasonable duties, participate in special projects and attend meetings as required


  • Minimum 4-5 years training experience including both design and delivery
  • Experience with handling sensitive information with discretion
  • Experience in a multi-site environment desirable
  • Ability to travel both Regional and Internationally required
  • Solid understanding and application of training approaches, concepts and trends
  • Innovative approach to training practices, strength in coaching, professional leadership and service delivery
  • Strong customer service ethic and outstanding interpersonal skills
  • Demonstrated business acumen, excellent judgement and attention to detail
  • MS Office (Word, Excel, PowerPoint and Outlook) - intermediate


  • 15 days annual leave
  • Fitness club membership
  • Health insurance
  • Career progression
  • Fun and social working environment



If you're interested in this position simply apply online now.



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