Exercise Experience Manager

at Virgin Active 101



  • Exercise Experience Manager


This gig is all about leading the club exercise experience team to achieve personal training and group exercise targets. With end to end responsibilities, you’ll oversee the club exercise operation to maximise penetration, occupancy and cost control results.


A day in
the life
Oversee the Group Exercise, Gym Floor and Personal
Training products to maximise the exercise experience for members, from
strategic planning to tactical execution.
Work to achieve penetration and occupancy
results in key areas and operate within agreed expense budgets, with
accountability for overall performance lines.
Develop metrics and measure the success of new fitness
and PT initiatives.
Provide support to
coordinate day-to-day operations of group exercise team to exceed the
expectations of members and guests.
Partnering with the Head Coaches, develop and
motivate the exercise experience team to achieve agreed targets in line with
the Exercise Coach journey and identify gaps and areas for further development.

Advocate safety and ensure an overall safe environment
for members and team members.
Oversee PT admin to ensure seamless booking,
payment and validation of sessions.
Liaise with the HOD (‘Head of Dept’) team to
assess, monitor and improve the fitness experience and support the team (plus
deliver) EL (‘Experience Leader’) responsibilities.
To land
this gig… and your ongoing mindset
You have 2+ years of relevant leadership
experience your Cert IV in Fitness, your first aid, flexibility to work a
non-traditional schedule and can readily obtain a clear Working with Children
Check (if required). You may also have studied exercise science. A+ for you.
You have aligned experience within the fitness
journey and core group exercise domains. You know how to lead a team to deliver
meaningful exercise experiences and thrive on exceeding performance targets.
You’re comfortable connecting with members and thrive on building true
You are people-focused. You’re a raw and
magnetic personality. You get a kick out of getting people to those I did it! moments. You’re confident and
cool under pressure. Inspiring the community to push themselves to new heights
(one PT session at a time) makes you feel warm and fuzzy inside. You love a
friendly plank competition.
You are self-assured. You listen intently. You
speak eloquently. You can explain just about anything to anyone and you’re
comfortable communicating at all levels. You’re authentic when you express
yourself. You love to inspire.
You are driven. You love motivating others. You
leverage your life experience and charismatic personality to help trainers
build their sessions and be the best they can be. You’re comfortable managing
your time and can be counted on to reach targets.
You have a can-do approach. You think on your
feet. You’re cool with ambiguity and you roll with the punches when things
change. You’re motivated to continually improve. Whatever a member needs,
whatever a member is looking for, you help them find it.
success looks like
ü  Be Yourself – be who you really are
ü  Go Together

work together as one team
ü  Work Hard

jump in and get your hands dirty
ü  Dream Big

reach for the sky
And the additional key result areas for you…
ü  Employee Experience – support the exercise team to maximises
employee experience
ü  Member Experience

champion the member experience to maximise service scores
ü  Financial Performance – deliver
occupancy and surpass on penetration expectations
What we
offer you
One of the world’s most recognised and exciting
A culture that’s all about making exercise
A salaried gig with performance incentive and a
place on the management team
A free membership for you (and your buddy) to
workout at our clubs
Discounted personal training
Special deals with our retail and service
Paid parental leave to spend time with your new
little human
Regular personal and professional development
Confidential 24-hour support via our employee
assistance program
Fun. It’s part of our success. We prefer smiles
to graphs. We like to be human rather than corporate.


You must be a Thai citizen or a permanent resident to apply for this position
If you're interested in this position simply apply online now!